Communication

With Tasmanian borders opening from the 15th of December 2021 and the anticipated community spread of COVID-19, we must take measures to keep our Practice, staff and patients safe and take every measure possible to keep COVID-19 out of our facility.
Our practice cares for many patients who are vulnerable and immunosuppressed as well as young children not yet eligible for the COVID-19 vaccination.
To date, Public Health Tasmania has not been able to provide any guarantee that we would not be required to close the Practice for up to 14 days for quarantining should a positive case enter the building, which would obviously severely impair our ability to provide medical care to our patients.

As such we will be implementing the following procedure from 15/12/2021.
- All patients will be screened before entry
- All patients will be asked to wait in their vehicle for their appointment as the waiting room will be unavailable
- Surgical masks are to be worn by patients (apart from very young children) whilst in our surgery. We encourage patients to supply their own mask, however, disposable masks will be available for purchase from from reception for $1.00
- Patients with respiratory symptoms, regardless of vaccination status, are required to undergo COVID-19 testing as soon as possible and will be initially offered a phone consultation awaiting the result, with a follow up face to face appointment at the discretion of the treating GP
- Patients unvaccinated against COVID-19 will still be seen, initially by phone and if a face to face appointment is required (at the discretion of the treating GP) they will be asked to wait in their car upon arrival and will be seen by a GP in Personal Protective Equipment (PPE)

We understand this may pose some challenges for our patients and appreciate your ongoing co-operation as we continue to provide care in a safe environment in these challenging times.

This practice is committed to preventative care and we encourage you to request your preferred doctor for consultations.
We may issue you a reminder notice from time to time offering you preventative health services appropriate to your care.
If you do not wish to be part of this system please notify the clinic.

Doctors at this practice do not take routine phone calls or read emails whilst consulting. They will, however, be dealt with at the end of their sessions in a timely manner. Electronic communisation includes email, facsimile, and Short Message Service (SMS). We are unable to enter electronic communication with patients unless consent has been obtained. Consent must be from the person the information is regarding. As our email service is not encrypted, we are unable to send information via email. Where a patient sends an email giving consent to reply to the email, being fully informed the information is not encrypted, we will reply to the email received with the information requested.

Please be aware it’s your responsibility if a doctor requests a pathology and/or radiology test or refers you to a specialist or
another health professional to ensure this is carried out.  It is also your responsibility to contact your doctor for results or to arrange a follow up appointment.

This is a teaching practice so from time to time we have visiting medical students.  Your receptionist and doctor will ask for your consent to allow the student to observe the consultation before you enter the consulting room.
We fully respect your right to privacy.  If you do not wish to have the student present during your consultation, please let us know.

The practice may invite patients to complete a questionnaire on their views of the practice and how it could be improved.  These surveys are completely confidential.
If you are unhappy with any aspect of the care you receive, we are keen to know about it, and you should feel free to speak to your doctor or receptionist about any of these issues.
We believe issues are best dealt with in the practice, however, if you feel there is a problem you wish to take up outside, you may prefer to contact the Health Complaints Commission 1800 001 170